Privacy Policy

1. Who we are

OASIS OUTDOOR LIVING LIMITED is the controller of your personal data for the purposes described in this Privacy Policy.

2. The personal data we collect

Depending on how you interact with us, we may collect and process:

• your name, address, email address and telephone number;
• delivery, billing and installation details;
• information about the products or services you are interested in or have purchased;
• payment-related information where relevant, although card payments may be processed by third-party payment providers;
• communications you send to us by phone, email, website forms, live chat, social media or in person;
• technical information such as IP address, browser type, device information and on-site behaviour collected through cookies or analytics tools;
• marketing preferences and records of your consent where applicable.

3. How we use your data

We use your personal data to:

• respond to enquiries and provide quotations;
• process, fulfil and manage orders for products and related services;
• arrange delivery, supply, installation or after-sales support where applicable;
• communicate with you about your enquiry, order or account;
• improve our website, services and customer experience;
• maintain our business records, accounting and compliance processes;
• send marketing communications where permitted by law or where you have given consent.

4. Our lawful bases for processing

We process personal data only where we have a lawful basis to do so. These may include:

Contract

Where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.

Legal obligation

Where we must process data to comply with legal or regulatory obligations, including accounting, tax or consumer law obligations.

Legitimate interests

Where it is necessary for our legitimate business interests, such as responding to enquiries, improving our services, preventing fraud, maintaining records, and managing customer relationships, provided your rights do not override those interests.

Consent

Where consent is required, such as for certain marketing communications or non-essential cookies, we will ask for it and you may withdraw it at any time.

5. Who we share your data with

We may share personal data where necessary with:

• delivery, logistics and installation partners;
• manufacturers, suppliers or warranty providers where relevant to your order or support request;
• professional advisers such as accountants, insurers or legal advisers;
• payment processors and finance providers where applicable;
• IT, hosting, website, analytics and marketing service providers;
• public authorities, regulators or law enforcement where required by law.

6. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes it was collected, including to satisfy legal, tax, accounting, warranty, dispute-resolution and record-keeping requirements.

Retention periods may vary depending on the nature of your enquiry, order or relationship with us. Where there is no fixed retention period, we assess what is appropriate by considering the type of information, the purpose for holding it, legal obligations, and whether we may need it to establish, exercise or defend legal claims.

7. Marketing communications

We may send you marketing communications about our products, services, offers or updates where we are permitted to do so by law or where you have consented. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

8. Cookies and analytics

Our website may use cookies and similar technologies to ensure the site functions properly, understand how visitors use the site, improve performance, and support marketing activity.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can also manage cookies through your browser settings or our cookie banner and preferences tools.

9. Your rights

Depending on the circumstances, you may have rights to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request erasure of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests or direct marketing;
• request transfer of your data in certain circumstances;
• withdraw consent where processing relies on consent.

To exercise any of these rights, please contact us using the details below.

10. Contact us and complaints

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: